This Cookie Policy explains how TRUE ASSIST FZCO (“True Assist”, “we”, “our”, “us”) uses cookies and similar technologies on the True Assist platform. This Policy should be read together with our Privacy Policy.

We use only essential technical cookies, strictly necessary for the functioning, security, and stability of our platform. We do not use analytics, advertising, or tracking cookies.

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help websites operate efficiently, maintain security, and provide essential functionality.

True Assist uses only those cookies required to enable core platform features such as login, session management, account access, and site stability.

We do not use:

• third-party advertising cookies
• behavioural tracking technologies
• analytics cookies
• cookies for profiling or marketing

2. Types of Cookies We Use

2.1. Essential (Strictly Necessary) Cookies

These cookies are required for the website to function properly. They enable core features such as:

• logging into your account
• securing your session
• maintaining your authentication state
• ensuring load balancing and platform stability
• protecting the platform from fraud or misuse

These cookies cannot be disabled, as they are necessary for the service to operate.

Examples include:

• session identifiers
• security tokens
• authentication cookies
• load balancing cookies

3. Why We Use Cookies

We use cookies exclusively for the following purposes:

3.1. Authentication and Account Access

To identify you as a logged-in user and maintain your session while navigating the platform.

3.2. Platform Performance and Stability

To ensure that the website loads consistently, distributes traffic efficiently, and functions properly across devices.

3.3. Security and Fraud Prevention

To detect unusual behaviour, prevent unauthorized access, and protect your account.

3.4. Basic User Preferences

To remember essential interface settings such as language or display preferences.
We do not use cookies to analyse behaviour, build user profiles, or deliver targeted advertising.

4. Managing Cookies

Since True Assist uses only strictly necessary cookies, most of them cannot be disabled individually without impairing essential platform functionality.

You may still manage or delete cookies via your browser settings:

• block all cookies
• remove existing cookies
• configure cookie-by-cookie controls

However, disabling essential cookies may prevent you from using key parts of the platform, including account login, service requests, or communication with service providers.

5. Third-Party Cookies

True Assist does not use or permit third-party cookies for advertising, analytics, or tracking.

If third-party services (e.g., payment gateways or external verification tools) are introduced in the future, they will be covered by an updated Policy and subject to user notice where required.

6. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, services, or regulatory requirements.

Any updates will be posted with an updated effective date. For significant changes, we may provide additional notice through the platform.

7. Contact Us

If you have questions about this Cookie Policy or how we use cookies, you may contact:

TRUE ASSIST FZCO
Email: info@trueassist.ae